Terms of Service

Terms of Service

Zemen Service Terms of Service

These Terms of Service ("Terms") govern your access to and use of Zemen Service, operated by Zulu Tech PLC. By accessing or using our website, mobile applications, or related services, you agree to these Terms. If you do not agree, do not use the services.

  1. Acceptance of Terms
  2. Eligibility
  3. Description of Services
  4. Account Registration and Security
  5. User Responsibilities
  6. Prohibited Conduct
  7. Bookings, Wallet, Payments, and Payouts
  8. Ratings, Feedback, and User Content
  9. Third-Party Services
  10. Intellectual Property
  11. Termination and Suspension
  12. Disclaimers
  13. Limitation of Liability
  14. Indemnification
  15. Changes to the Terms
  16. Governing Law and Jurisdiction
  17. Contact Information

1. Acceptance of Terms

By creating an account, downloading, accessing, or using the services, you agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement under applicable law. The services are currently intended for users in Addis Ababa, Ethiopia.

3. Description of Services

Zemen Service is a platform that helps customers discover and book services from providers and assigned workers. Our platform includes service browsing, booking workflows, assignment tracking, status updates, and related communication features.

We do not directly provide the underlying service work unless explicitly stated. Service delivery is performed by independent providers or workers using the platform.

4. Account Registration and Security

You agree to provide accurate and current account information and keep it updated. You are responsible for all activity under your account and for safeguarding your credentials.

If you suspect unauthorized access to your account, you must notify us immediately.

5. User Responsibilities

Users are responsible for their own decisions and interactions on and off the platform. Customers are responsible for selecting providers, and providers are responsible for service quality, lawful conduct, and compliance with applicable obligations.

You are responsible for ensuring that information you provide is accurate and does not infringe rights of others.

6. Prohibited Conduct

You agree not to:

  • Use the services for unlawful, harmful, or fraudulent activity.
  • Impersonate another person or create false accounts.
  • Interfere with service security, integrity, or operation.
  • Transmit abusive, harassing, defamatory, or illegal content.
  • Upload malware, malicious code, or attempt unauthorized access.
  • Scrape, crawl, or automate extraction of platform data without permission.
  • Use the platform in a way that violates applicable laws or third-party rights.

7. Bookings, Payments, Wallet, and Payouts

Zemen Service may include booking workflows, wallet transactions, and payout processing. Some payment operations are handled by third-party payment providers and are subject to provider rules, compliance checks, and network availability.

  • You authorize us and our payment partners to process relevant transaction data.
  • You are responsible for submitting correct payment and payout details.
  • Transfers may be delayed or rejected for verification, compliance, or technical reasons.
  • Platform transaction records may be used for reconciliation, risk control, and dispute handling.

8. Ratings, Feedback, and User Content

Users may submit ratings, reviews, profile data, and other content. You are responsible for content you publish and confirm you have rights to share it. We may remove content that violates these Terms, legal obligations, or platform safety requirements.

9. Third-Party Services

Our services may link to or integrate with third-party platforms such as payments, maps, hosting, and analytics. We are not responsible for third-party content, services, or policies. Your use of third-party services is governed by their own terms and policies.

10. Intellectual Property

All platform rights, including software, branding, designs, and non-user content, are owned by Zulu Tech PLC or its licensors and protected by law. These Terms do not transfer ownership rights to you.

11. Termination and Suspension

We may suspend, restrict, or terminate access to the services if you violate these Terms, present platform risk, or where required by law. On termination, your right to use the services ends immediately.

12. Disclaimers

The services are provided on an "as is" and "as available" basis to the maximum extent permitted by law. We do not guarantee uninterrupted availability, error-free operation, or outcomes from services performed by independent providers or workers.

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, use, goodwill, or data arising from use of the platform.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

14. Indemnification

You agree to indemnify and hold us harmless from claims, liabilities, damages, losses, and expenses arising from your use of the services or breach of these Terms.

15. Changes to the Terms

We may update these Terms from time to time. Updated terms will be posted with a revised effective date. Continued use of the services means you accept the updated Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of Ethiopia. Any disputes arising out of or related to these Terms shall be handled by competent courts in Addis Ababa, Ethiopia, unless otherwise required by law.

17. Contact Information

For questions about these Terms, contact:

  • Company: Zulu Tech PLC
  • Product: Zemen Service
  • Email: fitaawd@gmail.com
  • Website: zemenservice.com/contact
  • Address: Alemenesh Plaza, Bole, 11th floor, office number 1114, Addis Ababa, Ethiopia

Last updated: 24/04/2026