Privacy Policy

Privacy Policy

Zemen Service Privacy Policy

Zulu Tech PLC ("we", "us", or "our") operates Zemen Service. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, mobile applications, and related services.

This policy applies to all users of Zemen Service, including customers, service providers, and workers assigned to service requests.

By using Zemen Service, you acknowledge the practices described in this policy.

Sections:

  1. Scope
  2. Information We Collect
  3. How We Use Information
  4. How We Share Information
  5. Data Retention
  6. Security
  7. Your Rights
  8. Children's Privacy
  9. Third-Party Services
  10. Changes to This Policy
  11. Contact Information

1. Scope

This policy covers personal data processed through Zemen Service products and services for account creation, service discovery, booking management, customer support, and payment-related operations.

2. Information We Collect

Account and profile data

We collect information you provide directly, such as full name, phone number, email address, profile photo, address, and account role (for example customer, provider, or worker).

Service and booking data

We process selected service details, provider assignments, booking status history, timestamps, location references, OTP-based workflow events, pricing, and related communications.

Payment, wallet, and payout data

We process transaction records for wallet top-ups, transfers, withdrawals, payout requests, and reconciliation. Payment details may be processed through third-party payment providers where applicable.

Verification and compliance data

For provider and worker onboarding, we may collect verification records and supporting documents required for identity, safety, or operational checks.

Device, usage, and technical data

We may collect technical information such as device type, browser/app version, IP address, language preference, crash logs, and usage events to maintain performance and reliability.

Location data

If enabled, we may collect approximate or precise location information to support nearby service matching, routing, and service availability.

Support and communication data

We collect information you share when contacting support, reporting issues, or submitting feedback.

3. How We Use Information

We use personal information to:

  • Provide and operate Zemen Service features.
  • Create and manage accounts.
  • Enable booking, assignment, OTP verification, and completion workflows.
  • Process wallet and payout-related activities.
  • Support trust, safety, fraud prevention, and compliance obligations.
  • Respond to support requests and service complaints.
  • Improve platform quality, reliability, and user experience.
  • Send important operational notifications.
  • Comply with legal obligations and enforce platform policies.

4. How We Share Information

We do not sell personal information. We may share limited data in the following cases:

  • Between users where needed to deliver services (for example, profile details, ratings, and booking status).
  • With payment, hosting, analytics, communication, and support vendors acting on our behalf.
  • With legal authorities when required by law, court order, or lawful request.
  • During a business transfer, merger, reorganization, or similar corporate event, where legally permitted.
  • With your consent.

5. Data Retention

We retain personal information for as long as necessary to provide services, meet legal and accounting obligations, resolve disputes, and enforce agreements. Retention periods vary by data category.

Some transactional records may be retained longer where required by law or legitimate business need.

6. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No security control is perfect, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable law, you may have rights to:

  • Access personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of personal data, subject to legal exceptions.
  • Withdraw consent where processing depends on consent.
  • Object to or restrict certain processing activities.

You may also manage permissions and communication preferences through app/device settings where available.

8. Children's Privacy

Zemen Service is not intended for users under 18 years old. We do not knowingly collect personal information from children under 18. If you believe such data has been provided, contact us so we can take appropriate action.

9. Third-Party Services

Our platform may use third-party services such as payment gateways, analytics, hosting, communication, and mapping providers. Their handling of information is governed by their own privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the services after changes means you accept the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

  • Company: Zulu Tech PLC
  • Product: Zemen Service
  • Email: fitaawd@gmail.com
  • Website: zemenservice.com/contact
  • Address: Alemenesh Plaza, Bole, 11th floor, office number 1114, Addis Ababa, Ethiopia

Last updated: 24/04/2026