Zemen Service
8323

About Zemen Service

What would it feel like to know your home is in good hands?

At Zemen Service, good service is more than getting the job done. It is about feeling confident in who you welcome into your home, knowing what to expect, and having support when you need it. With 1.5+ years of experience, 5k+ providers, and 10k+ services delivered across Addis Ababa, we keep that promise practical.

1.5+
Years of experience
5k+
Providers
10k+
Services delivered
Our MissionOur Story

Where did Zemen Service begin?

It started with a simple need for reliable help.

Finding dependable people for home services should not mean asking around endlessly or hoping for the best. That need became the beginning of Zemen Service: a marketplace built to make quality services easier to access and more dependable to use.

Over time we learned that customers do not simply need more choices. They need quality they can rely on, people they can trust, and support when something does not go as expected.

Why trust Zemen Service?

Vetting that does not stop at hiring

Verified

Identity & documents checked

We confirm who each provider is before they can take jobs.

Trained

Training & experience verified

Documented training or work history is reviewed for fit.

Supported

Supervised on the job

We keep monitoring performance and gathering feedback after placement.

Guaranteed

Satisfaction on every visit

Easy booking, dedicated support, and a clear path when something needs attention.

What are we here to change?

Raise the standard of home services in Ethiopia

Zemen Service connects households with vetted local professionals so customers can confidently welcome help into their homes, and skilled providers can build meaningful work with clear bookings and support.

Through cleaning, cooking, babysitting, and skilled trades, we put quality, care, professionalism, and reliability into practice every day.

How do we hold ourselves to that standard?

Our promise for service excellence:

1 Standard

The same care, every time.

Every provider is vetted against the same checks: identity, documents, skills, and relevant experience.

1 Experience

Clear from booking to finish.

Book on the app, website, or call center. Pricing, communication, and follow-up stay consistent.

1 Customer

Your home comes first.

Dedicated support and post-service follow-up so you always know who to call when you need help.

Our Story

How Zemen Service took shape

  1. 1

    Where it began

    Why build Zemen Service?

    Finding reliable people for home work in Addis Ababa should not feel like a gamble. Zemen Service started to make quality local services easier to access and more dependable to use.

  2. 2

    Building the network

    How did we grow?

    We registered providers across plumbing, electrical, painting, cooking, cleaning, and more, then brought them onto one platform customers could trust.

  3. 3

    Going mobile & web

    How do people book?

    Customers book through our app, website, or call center. Providers manage jobs in the same Zemen ecosystem.

  4. 4

    Learning what trust means

    What did customers teach us?

    People do not simply need more choices. They need quality they can rely on, people they can trust in their home, and support when something does not go as expected.

  5. 5

    Focusing the promise

    Where are we today?

    With 1.5+ years of experience, 5k+ providers, and over 10k services delivered, we carefully vet and upskill trusted professionals for cleaning, cooking, babysitting, housemaid support, and skilled home services across Addis Ababa—with satisfaction support on every visit.

Who is responsible for the experience?

All of us.

Great service cannot depend on the person providing it alone. Our operations, support, and product teams are equally responsible for the experience a customer receives, from first call to final follow-up.

  • Provider vetting & approval
  • Booking & call-center support
  • On-the-job supervision
  • Customer satisfaction follow-up
  • Payments & partner integrations
  • App and web experience

Ready to experience Zemen Service?

Book trusted help for your home

Start on the web, download the app, or call 8323 or WhatsApp.

Why Zemen Service